Understanding Human Psychology

  There are days when my work feels like walking a tightrope. One moment, I’m expected to follow processes exactly as they are — templates, standards, formats, quality checks. Don’t miss a step. Don’t improvise. Consistency matters. And I completely agree. In many situations, standardisation is what keeps work efficient, reliable, and safe. But a few hours later, I’m asked a very different question: “Can you think differently?” “Can you make this more innovative?” “Can you bring a fresh perspective?” And suddenly, the same system that demanded conformity now expects creativity. I’ve often found myself thinking — which version of me do you want today? This is the reality for many of us. The world asks for quality — which usually means standardisation — and at the same time asks for creativity and innovation, which often means breaking away from those very standards. Both are valuable. Both are necessary. But managing the shift between the two is not easy. As a leader, I’ve realised ...

 A Quiet Lesson From a Stormed-Out Afternoon It started on one of those afternoons when nothing feels steady. I was sitting by the window, watching the sky turn from blue to grey in a matter of minutes. The wind had picked up, the trees were bending, and everything outside felt restless, unsettled. And somewhere inside me, I felt the same. A little stormy. A little shaky. I was reading a story Max Lucado shares in Anxious for Nothing. A father and his young daughter were flying home when the aircraft hit severe turbulence. The child looked up, slightly startled by the shaking plane, but the father sat calmly, even smiling. The daughter asked, “Aren’t you scared?” He said, “No, sweetheart… the pilot is my friend.” That sentence stayed with me longer than I expected. Because so often, anxiety feels like turbulence — sudden, unpredictable, and completely out of our control. The world shakes, our thoughts race, and we instinctively hold on to anything that feels stable. But Max Lucado’...

 What it really means to get Educated  She grew up in a world where the mountains were her only teachers and the boundaries of her life were drawn long before she could question them. Her days were filled with chores, silence, and a set of beliefs so deeply rooted that they felt like the only truth. She didn’t know what school felt like. She didn’t know what a classroom looked like. And she definitely didn’t know that asking questions was even allowed. But somewhere inside this girl — Tara — a small spark of curiosity refused to die. It flickered quietly, almost fearfully, every time she wondered why the world outside her home was off-limits. It glowed a little brighter when she secretly listened to people talk about things she had never heard of. And one day, it burned strongly enough for her to take the first step: to educate herself. Her journey was not just about learning math or history or grammar. It was about challenging her own reality. Every new idea she encountered d...

I still remember the day so clearly. I was on my way to the hospital for my final check-up — the one where the doctor usually decides whether it’s time for admission. I was 8.5 months pregnant, still working till then, feeling healthy, nervous, excited, and a little overwhelmed, all at once. Just as we were driving, my phone rang. It was someone from the office IT team: “Ma’am, could you please come and collect your laptop if possible?” I told them I had already started my maternity break. But they gently insisted and requested if I could stop by, even for just a minute. It felt unusual, but something in their tone made me agree. So, on my way to the hospital, I took a quick halt at the office gate. When I reached, the IT team handed over my laptop — the same one I had been using, with my login, my files, my setup. And then they shared the reason behind the urgency. My then boss had fought for it. Not so that I would work during my break. Not to keep me “available.” Not to add pressure...

  I was recently revisiting The Four Agreements by Don Miguel Ruiz, and one agreement stood out differently this time: “Always do your best.” We hear this phrase all the time — put your best foot forward, give it your 100%, strive for excellence. But somewhere along the way, “your best” became confused with “the world’s best.” And that’s where the pressure begins. When Ruiz talks about doing your best, he isn’t pushing us toward perfection. In fact, he repeatedly reminds us that our “best” is not a fixed benchmark. It changes from day to day, with our energy, our circumstances, and our emotional bandwidth. Some days your best looks like running three projects at once. Other days, your best looks like simply showing up. Both are valid. But the world doesn’t always view it that way. We’re surrounded by expectations — from society, parents, teachers, bosses, even peers. Somewhere, without realising it, we start performing for the world, not for ourselves. We begin to believe that “doi...

  It was a bright Monday morning when I opened my laptop, sipping my coffee and staring at a long to-do list. Deadlines, meetings, reports, all lined up neatly. I dove straight in, ticking tasks one after another. By evening, the list was shorter, but I wasn’t feeling accomplished. Instead, a quiet voice inside asked, “Why am I even doing all this?” That question lingered — unsettling yet necessary. Because sometimes, amidst the what and the how, we lose sight of the why. Simon Sinek calls it the Golden Circle — Why, How, and What. Most of us start from the outside: What we do (our tasks, roles, duties), then How we do it (our processes, tools, and strategies). But the truly inspired, and inspiring individuals and organizations start from the inside out. They begin with Why — their purpose, cause, or belief that drives everything else. Yet, in daily life, we often get caught in the whirlwind of what: what’s next, what’s urgent, what needs to be done. We become efficient but not alw...

  A busy world outside, and a still moment inside. Others rushing home, me pausing in the here and now. Looking at the world from a frame inside a hospital room. The window, the only source of information for the outside. The feeling of being Rupenzal in a trapped castle. She was physically trapped and I was mentally.  The physical body giving up on pain, my mom was having a broken bone. I see it and feel mentally distraught. I was there and from there to where else I could be. Memories of me playing with my daughter floated by. Me being absolutely comfortable in my office chair, having a bunch of colleaguess floating around and making merry, I remembered it all.  It was 7 long days, loonnggg daayys. Although it was the finest of rooms of the hospital, but who likes to stay there.  I so felt the need to be home, so felt that the warmth of home cannot be taken for granted ever, ever in times to come too. Today it's past 2 months, nearly, when I recall that time and sa...

  Many are redefining what retirement means, and some are achieving it earlier than expected. Imagine retiring in your 40s, like some did during the voluntary retirement schemes in nationalized banks and government institutions. Today, this trend extends beyond those sectors. Individuals seeking a slower pace of life, meaningful experiences, and quality time with loved ones are opting for early retirement. With great salaries in their early careers, some have made savvy investments, enabling them to pursue alternate passions and laid-back lifestyles in tier 2 or 3 cities. The shift in thinking is clear: life is too short for long commutes and extended work hours. Instead, many prioritize time with family and partners, valuing experiences over professional achievements. This path isn't for everyone, though. It requires smart financial planning and saving wisely. Those who've taken this route often cite the importance of living life on their own terms. As we navigate changing wor...

  “Teacher, I need one more supplement!” — said someone in class. Instantly, all heads turned toward the bright student who had already filled up the main answer booklet and still had more to write. We all knew the rule: a 10-mark answer must have an introduction, body, and conclusion. It should be at least two and a half to three pages long. If you managed four pages, you were considered above average — likely to score well. This belief — that the more you write, the more marks you get — isn’t something of the past. It still exists. From time immemorial, our education system has valued learning and recall. It tests memory. But does it test intelligence? That brings us to a deeper question: Should education be about testing intelligence at all? Isn’t the real purpose of schooling to help children learn new concepts, develop skills — both academic and life-related — and grow from where they are? Recently, I came across an interesting development — some education boards now provide a...

Artificial Intelligence is Really Intelligent or its just Us? It doesn’t think—it calculates. It doesn’t feel—it predicts. Yes we are talking about AI. Thinking like a philosopher I reflect on a core debate today, is AI truly intelligent or is the human intelligent who has created it. At the end of the day, AI literally mimics the human mind, however it a machine.  I think AI feels intelligent to us, as it gives us instant answers to any question we ask, better than what we have thought through, yet at the end of the day it has studied vast amount of data and works on pattern recognition. While we talk so much about AI, it's worth to pause and ask how many breakthroughs has human achieved in years as a process of evolution. AI being one of it. Maybe what we’re calling “artificial intelligence” is more aptly described as amplified pattern recognition, not consciousness, not intuition, not motivation, not emotion, not wisdom. At least not yet. That means how much ever we are floored ...

  ✨ Trusting the Process: From Streams to Clouds to Rain ✨ I’ve always been very fond of stories—because they have a way of saying what our hearts know but our minds sometimes forget. So let me share one that beautifully captures what I feel today. In Tales of the Dervishes, a stream flows through many lands until it reaches a desert. The stream tries to cross, but the heat turns its waters into vapor. In surrender, it transforms into clouds, carried by the winds across the desert. On the other side, it returns as rain, becoming a stream once again. The desert reminds the stream: “Do not worry. Trust the process. You will become yourself again.” This story feels close to home as I reflect on our journey at ZS Associates. When we submitted our entries for the Brandon Hall Group Awards, all we could do was give our best, and then trust the process—just like the stream. And today, I am beyond thrilled to share that ZS has won Gold in two categories 🏆: 🌟 Leadership Development – for ...

Elephant God is drinking milk. The idol has life.. How can that be possible? That was a question in many minds. But no one asked. They just believed. Their curious minds started adding logic. But magic and miracles are beyond logic.  I was in school, may be in early secondary, when I heard talks the Elephant God is drinking milk, if you offer the idol milk near the trunk, it will be swallowed. Like how? Then there was another news, it's not with any Ganesha idol, but a particular pandal's idol in Mumbai. So many devotees, without questioning, visited the pandal, to quench the thirst of their curious minds and seek blessings of the divine. That year the divine was believed to be present in the idol as if it was live.  Till date I have experienced that miracles are a part of life. We may call them blessings of the lord, we at times say it was pure coincidence, luck is another form of argument. Call it faith or blind trust, ignorance or just love for God. No one still knows if th...

I stood on a platform in the second row. Tried to gulp my nerves and stared at the open area ahead, the hall was humongous. I imagined the audience there and gulped another ball of anxiety down my throat. It was my turn, I raised my voice like a wave and I hummed the lines of the song. My teacher gave me a blank stare and after five seconds told me 'You are singing so beautifully, then why is your face like you have had castor oil?' I released the breath I was holding, and broke into a slight smile, my heart still beating of the fear of being judged of what I was there for. The same feeling which had kept me away from taking the centre spot and playing the lead singer in the western music choir. On the final day I hummed boldly, as I had got a 'great job' tag from my music teacher. Time lapse today I hold my tough emotions close to me. I write to express. I missed writing this last month when I was occupied in caregiving of my loved one. As responsibilities have taken n...

  There was a time when conversation starters would be about weekend plans, food, family, office, and traffic woes, now in many conversations, whether at work or over coffee, it's somehow loops back to AI. From did you watch that show? To- Did you try that AI tool? Did you tell ChatGPT to do this? It's a talk we have as as way of life. Earlier, conversations at work were largely transactional: updates, reminders, or basic planning. But AI has transformed the quality and direction of our discussions—into deeper reflections about how it's shaping work, creativity, ethics, and identity. Our conversations have shifted from catching up to keeping up with AI. AI has become second brain, a friend in the pocket, a co-pilot always available to steer the ship with you. However, we need to be updated about this latest technology. Learning about how blur are the lines between AI and human.  AI is no longer a buzzword. To learn more about this evolving technology one must be on top of n...

  Do you find yourself deflecting compliments at work? When someone appreciates your growth or contribution, do you instinctively say, "Oh, I’ve learned a lot from my team," or "It was all because of my mentors"? While acknowledging support is beautiful, do you ever pause to recognize yourself? Your effort. Your journey. Your learning. Your transformation. In many workplaces, especially in fast-paced environments, we rarely stop to track how we’re growing — mentally, emotionally, or professionally. We often forget to document the small wins, the newly formed habits, the brave conversations, the mindset shifts. Instead, we credit others for how far we’ve come. But here’s a reminder: Your learning is yours to own. Your development is the outcome of your effort, your initiative, and your consistency. That’s exactly why I wrote my book “Learnager” — a guide to lifelong learning and taking charge of your growth. 📘 You can get it here: Amazon KDP – LEARNAGER : From Learn...

While reading How Women Rise by Sally Helgesen and Marshall Goldsmith, one particular chapter stopped me in my tracks — Reluctance to Claim Your Achievements. It’s something many women professionals experience: the instinct to deflect praise, to share credit (even when it’s not due), and to soften the spotlight when it’s pointed their way. As I read about a senior professional who, even in a high-stakes interview, kept mentioning her colleague’s contributions over her own, a vivid memory of mine surfaced. A few years ago, I had led a significant Learning & Development and Talent initiative in my organization — a program that required months of effort, stakeholder management, creative design, and seamless execution. When the project concluded successfully, I was called out in a team meeting for the achievement. Instead of standing tall in that moment, I instinctively slid into sharing mode. I said, “It was a team effort,” and even added names on the presentation slide to acknowledge...

  Why Learning Faster Than the Competition Isn’t Optional Anymore — It’s Survival There’s a quote I keep returning to — “The only sustainable competitive advantage is an organization’s ability to learn faster than the competition.” – Peter Senge And it’s not just for organizations. It’s true for individuals too. In today’s world, if you're standing still, you're falling behind. This quote became the heartbeat of a chapter in my book “Learnager” — a book that isn’t just a guide to learning, but a mindset manual for those who want to thrive in fast-paced corporate landscapes.  LEARNAGER isn’t about being a student again. It’s about becoming a lifelong, self-driven learner — someone who embraces reflection, adapts quickly, and transforms knowledge into meaningful action. Why is this important? Because learning is your real leverage. Not your title. Not your years of experience. Your ability to unlearn, relearn, and evolve. And if Senge’s insight resonates with you, LEARNAGER show...

  Six Years, Many Dreams Six years ago, on 16th July, a little heartbeat made mine grow stronger. Today, she turns 6 — my daughter, my mirror, and often, my teacher, she shaped me to be a better human. I find myself reflecting not just as a parent but as a learner what these years have been for me, how I've grown up. Because alongside her, I’ve grown too as a better human. Through phases of chaos and calm, through questions and quiet moments, she’s unknowingly taught me the power of resilience, reinvention, and reflection. And today, on this special day, another dream quietly takes flight. I’m thrilled to share that my book LEARNAGER From Learning to Leading in The Real World is launching today. 📘 Available on: Amazon KDP – LEARNAGER : From Learning to Leading in the Real World   https://amzn.in/d/badNOEx   Pothi Print Book https://store.pothi.com/book/dr-shazneen-gandevia-learnager/ Pothi e book https://store.pothi.com/book/ebook-dr-shazneen-gandevia-learnager/ The...

  In a noisy world full of fast answers, we need people who ask thoughtful questions – not just to others, to oneself too! Am I agile enough to break assumptions about  concept? Do I feel curious when someone talks to me or I jump to make a conclusion? We need Learnagers — people who stay open, reflective, and resilient. People who don’t just absorb information but seek transformation . Who learn not just to advance, but to contribute . The more we learn, the more we can lead, listen, and lift others up. And that, truly, is what the future of leadership looks like.   Order from Amazon KDP LEARNAGER : From Learning to Leading in the Real World   https://amzn.in/d/badNOEx

  Most people consume content but don’t truly absorb or apply it. The Learnager flips that. You’re not just watching videos or reading quotes. You’re turning learning into action . Reflection, discussion, feedback — these are the muscles that build lifelong learning. We are also learning to learn better 😊 A Learnager doesn’t wait for formal training. They create learning moments. They build knowledge like a habit. And they grow quietly, deeply, and consistently. Order from Amazon KDP LEARNAGER : From Learning to Leading in the Real World   https://amzn.in/d/badNOEx

In the age of AI, one skill will never go out of fashion — your ability to learn. Being a Learnager means you're not afraid to ask questions, explore new perspectives, and update your thinking. Lifelong learners don't fear change — they flow with it. Learnager is not just a book; it's a reminder that agility starts with learning, and confidence is the byproduct of clarity. It has many exercises and strategies to get you started on the path towards lifelong learning. So gear up to be a Learnager! Upgrade your mindset. The rest will follow. Order from Amazon KDP LEARNAGER : From Learning to Leading in the Real World   https://amzn.in/d/badNOEx  

  Lifelong learning isn’t just about collecting certifications or attending webinars. It’s about adapting to the new learning. It’s about relevance to the real world. It’s about staying deeply connected to the world and your evolving self. It’s an exciting place to be. In my book Learnager , I challenge the idea that learning stops with school or any other formal education. Real learning happens in conversations, experiences, feedback loops, and the risks we take when we grow. Risk? Those which push us outside our comfort zone. If you're still learning, you're still leading. That’s the power of lifelong learning. Order from Amazon KDP LEARNAGER : From Learning to Leading in the Real World   https://amzn.in/d/badNOEx

  In a world that keeps evolving, staying curious isn’t just optional — it’s survival. A Learnager is someone who refuses to retire their curiosity. They are not defined by age or title but by their attitude toward growth. Whether you're 18 or 58, you can choose to learn with the enthusiasm of a teenager. Hence, the term Learnager . It’s a mindset that blends wisdom with wonder. The book helps you with simple exercises to put that into practice. You don’t need to chase every trend. You just need to ask, “What can I learn today?” Stay curious. Stay young. Stay a Learnager. Order from Amazon KDP LEARNAGER : From Learning to Leading in the Real World   https://amzn.in/d/badNOEx

  Coaching is designed to create shifts for the coachee — but if you stay with it long enough, you’ll notice something else quietly changing: you . Every coaching conversation opens a window into another person’s world, deepening your empathy. You witness raw vulnerability — and start embracing your own. You hold space for others to empty their hearts — and become a better listener in the process. You help someone chase their goals — and get nudged toward your own. Coaching transforms the coachee. But in doing so, it shapes the coach — slowly, subtly, and profoundly. What has coaching made you become — not just as a coach, but as a human being?

  I recently started reading How Women Rise by Sally Helgesen and Marshall Goldsmith, and the first chapter struck a deep chord. It talked about how women often feel guilty or ashamed of their ambition. That line hit home for me. There were times I questioned myself: Am I being too ambitious for my age? For the stage of life I’m in? For the background, I come from? Maybe you’ve had those thoughts too — shaped by subtle messages from family, culture, or society. Sometimes not even told outright, just picked up like background noise growing up. But here's what I’ve learned — ambition is not arrogance. It's a dream in motion. The world’s most impactful leaders — women and men — weren’t apologetic about dreaming big. They rose because they dared to see beyond what existed. I'm thankful to my family and especially my husband, who saw my spark and never tried to dim it. That support has meant everything. But I also believe even without it, ambition should still be honoured, nur...

 Parenting, I’ve realized, is less about teaching and more about learning. In the early days, I would get so worked up watching my daughter mix all her paint colours into a brownish mush, splattering it across the paper—and sometimes, her face and hands. I would cringe at the mess, the stained clothes, the stickiness of it all. “Why can’t she just stick to the colouring book?” I’d ask myself. But one day, something shifted. I watched her dip her fingers into the red, then yellow, then blue. She wasn’t just painting—she was exploring . She was learning how red turns orange, how paint feels on skin, how colours mix to create new ones. It was all sensory play: touch, sight, even smell. It was art. It was science. It was joy. And I was the one who was missing the point. She wasn’t making a mess—she was making meaning. From that day on, I began to pause before reacting. I began to see her world, not through my lens of order, but through hers of discovery. I learned to breathe, smile, an...