Understanding Human Psychology

  As professionals, we often talk about qualities as if they are switches, like either on or off. One is confident or not, decisive or hesitant, strong or vulnerable. But I feel reality doesn’t work in binaries. I feel qualities exist on a continuum. Confidence, for instance, ranges from self-doubt on one end to arrogance on the other. Somewhere in the middle lies grounded and sound-minded confidence, like the one that listens, adapts, and still takes a stand when needed. Too little confidence can hold you back. Too much can shut others down. Haven’t we all experienced people who are holding themselves back in their professional career and are loosing out on opportunities to shine because of the lack of confidence. And similarly experienced people because of their over confidence, nearly arrogance, they can turn off their colleagues or push them into a shell. The same is true for vulnerability. At the right moment, vulnerability builds trust, deepens connection, and makes leaders...

  There are days when my work feels like walking a tightrope. One moment, I’m expected to follow processes exactly as they are — templates, standards, formats, quality checks. Don’t miss a step. Don’t improvise. Consistency matters. And I completely agree. In many situations, standardisation is what keeps work efficient, reliable, and safe. But a few hours later, I’m asked a very different question: “Can you think differently?” “Can you make this more innovative?” “Can you bring a fresh perspective?” And suddenly, the same system that demanded conformity now expects creativity. I’ve often found myself thinking — which version of me do you want today? This is the reality for many of us. The world asks for quality — which usually means standardisation — and at the same time asks for creativity and innovation, which often means breaking away from those very standards. Both are valuable. Both are necessary. But managing the shift between the two is not easy. As a leader, I’ve realised ...

I still remember the day so clearly. I was on my way to the hospital for my final check-up — the one where the doctor usually decides whether it’s time for admission. I was 8.5 months pregnant, still working till then, feeling healthy, nervous, excited, and a little overwhelmed, all at once. Just as we were driving, my phone rang. It was someone from the office IT team: “Ma’am, could you please come and collect your laptop if possible?” I told them I had already started my maternity break. But they gently insisted and requested if I could stop by, even for just a minute. It felt unusual, but something in their tone made me agree. So, on my way to the hospital, I took a quick halt at the office gate. When I reached, the IT team handed over my laptop — the same one I had been using, with my login, my files, my setup. And then they shared the reason behind the urgency. My then boss had fought for it. Not so that I would work during my break. Not to keep me “available.” Not to add pressure...